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Legal & Transparency

DL Trips Legal & Compliance

Review our user agreements, privacy safeguards, and transparent refund rules for all flight and hotel bookings.

Privacy PolicyTerms of ServiceRefund & Cancellation Policy

Refund & Cancellation Policy

Effective Date: June 28, 2026 · Last Updated: August 3, 2026

Transparent Refunds & Instant Travel Credit Options
Overview: At DL Trips, we strive to make ticket cancellations and refund processing as fast and transparent as possible. Refund amounts depend on the fare rules specified by airlines and hotel suppliers at the time of booking, minus applicable supplier penalties and standard processing fees.

1. Flight Cancellations & Refund Rules

Refundable Fares

If you purchase a refundable fare, cancellations requested prior to the flight departure time will be processed according to the airline's penalty schedule. The net refund (Total Fare paid minus Airline Cancellation Fee and DL Trips Service Charge) will be credited to your selected refund destination.

Non-Refundable Fares

Non-refundable fares are ineligible for base fare refunds upon passenger-initiated cancellation. However, unutilized government airport taxes or statutory fees may be claimable subject to airline policy.

24-Hour Free Cancellation Rule (Select Domestic Carriers)

For eligible domestic flights booked at least 7 days in advance, zero-penalty cancellation within 24 hours of booking may apply as per DGCA regulations, subject to airline confirmation.

2. Hotel Cancellations & Refund Rules

  • Free Cancellation Window: Hotel room reservations marked with "Free Cancellation" can be cancelled without penalty up to the deadline specified in your booking confirmation email.
  • Non-Refundable Rooms: Promotional or discounted room rates marked as "Non-refundable" cannot be cancelled or modified for a cash refund once confirmed.
  • No-Show / Early Check-out: Failure to check-in at the hotel on the scheduled arrival date without prior cancellation will result in 100% forfeiture of the booking amount.

3. Refund Processing Timelines & Options

Once your cancellation request is approved by the airline/hotel supplier, you can choose how your refund is credited:

Option A: DL Trips Travel Credits (Instant)

Refund is credited directly as DL Trips Travel Credits within 15–30 minutes after supplier confirmation. Travel credits can be used immediately for future flight or hotel bookings.

Option B: Original Payment Method (5-7 Days)

Refund is routed back to your original UPI account, Credit/Debit card, or Net Banking account. Banks typically process and reflect the credit within 5 to 7 business days.

4. Special Scenarios: Airline Cancellations & Flight Reschedules

Flight Cancelled by Airline: If an airline cancels a flight due to operational reasons, weather, or technical faults, passengers are entitled to either a 100% full refund (without airline cancellation penalties) or a free alternative flight offered by the airline.

Major Flight Reschedule (>2 Hours): If the airline changes your flight departure time significantly, you may opt for a full refund or accept the revised schedule as per airline policy.

5. DL Trips Service Charges

In addition to supplier penalty fees, DL Trips charges a nominal administrative processing fee of ₹250 per passenger per sector for domestic flight cancellations, and ₹500 per passenger per sector for international flight cancellations. Convenience fees charged during booking are non-refundable.

6. How to Request a Refund

To initiate a cancellation or track an ongoing refund request:

  1. Log in to your DL Trips account and navigate to My Bookings.
  2. Select the relevant flight or hotel itinerary and click Cancel Booking / Request Refund.
  3. Alternatively, email our 24/7 support desk at [email protected] with your Booking Reference (PNR / Order ID).

Support Email: [email protected]

Refund Help Desk: Active 24 hours a day, 7 days a week