Terms of Service
Effective Date: June 28, 2026 · Last Updated: August 3, 2026
1. Platform Role & Scope of Services
DL Trips acts as an Online Travel Facilitator ("OTA Aggregator") connecting users with third-party travel service providers, including commercial airlines, hotel properties, tour operators, and global distribution system (GDS) partners.
- Facilitator Status: DL Trips does not own or operate airlines, aircraft, or hotel properties. The contract for actual transport or lodging service is directly between you and the respective supplier (airline or hotel).
- Supplier Conditions: All bookings are subject to the specific terms and conditions, fare rules, baggage policies, and conditions of carriage mandated by the airline or hotel supplier.
2. User Eligibility & Account Security
To register an account or make purchases on DL Trips:
- You must be at least 18 years of age and possess the legal capacity to enter into binding contracts under Indian law.
- You agree to provide true, accurate, current, and complete information regarding yourself and all co-travelers during booking.
- You are solely responsible for maintaining the confidentiality of your account credentials (password and OTPs) and for all activities that occur under your account.
3. Bookings, Fares & Payment Terms
Real-time Fares & Availability: All flight and hotel rates displayed on the platform are dynamic and retrieved live from GDS suppliers. Prices are not guaranteed until payment is confirmed and an official Electronic Ticket (E-Ticket) or Hotel Booking Voucher is issued.
Payment Methods: We accept payments via UPI, Credit/Debit Cards, Net Banking (via Razorpay), and DL Trips Travel Credits. All payments must be made in Indian Rupees (INR).
DL Trips Travel Credits & Promo Credits: Travel credits added via top-up remain valid for travel bookings. Promotional bonus credits awarded via referral bonuses or influencer campaigns are non-transferable, non-withdrawable, and subject to promotional expiry periods specified at the time of credit.
Convenience Fees: DL Trips may charge a nominal convenience fee or booking fee per transaction to cover technology infrastructure, customer support, and payment processing. Convenience fees are non-refundable.
4. Passenger Identity & Travel Documentation
It is the sole responsibility of the passenger/booker to ensure:
- Name Matching: Passenger names entered during booking MUST match exact spelling on valid government-issued photo ID (Aadhaar, Passport, Driving License, Voter ID).
- Passport & Visa Validity: For international travel, passengers must hold a passport valid for at least 6 months from the date of travel, along with applicable transit or entry visas. DL Trips is not liable for boarding denial due to invalid documents.
- Check-in & Schedule Adherence: Passengers must adhere to airport reporting times recommended by airlines (2 hours prior for domestic, 3-4 hours for international).
5. Referral Program & Influencer Commissions
DL Trips offers a gamified referral program for influencers and users. Participation is subject to fair use rules:
- Referral commissions are credited upon completion of valid, flown travel itineraries booked via unique referral links.
- Self-referral fraud, fake accounts, automated bot bookings, or misleading advertisement of referral codes is strictly prohibited.
- DL Trips reserves the right to audit commission claims, hold suspicious payouts, or terminate accounts engaging in fraudulent activities.
6. Limitation of Liability & Force Majeure
DL Trips shall not be held liable for flight delays, cancellations, overbookings, baggage loss, personal injury, weather disruptions, natural disasters, epidemics, strike actions, or acts of government ("Force Majeure events").
In no event shall DL Trips' cumulative liability exceed the total amount paid by the user for the specific booking in question.
7. Governing Law & Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of India. Any disputes or claims arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts in India.
Questions About Terms?
If you have any questions regarding these Terms of Service, please reach out to our legal and support team:
Support Email: [email protected]
Response Time: Within 24 hours